WeChat based ‘Early Check-in’ solution to enable guests to be notified when their room is ready.
Fully integrated with Opera
Enhancing guest experience via key guest interactions at “magic moments”
Post Check-in to direct them to key attractions & special offers available only to them
2 Hours after Room Ready notification – satisfaction survey
Next day – Things to do at Galaxy
Custom menus with information and offers available only to them as hotel guests (possible via Galaxy Hub CRM)
connected to Galaxy Hub CRM for follower data capture, tracking and conversion.